Shipping Policy | The House of Rani

1. Where we ship

We currently ship to addresses within India unless otherwise stated at checkout. We do not ship to P.O. boxes where our courier partners require a physical address for delivery.

2. Order processing

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons (festivals, sales), processing may take longer; we will communicate significant delays when possible. “Business days” exclude Sundays and public holidays observed at our dispatch location.

3. Shipping methods and partners

We partner with reputable courier and logistics providers. Available shipping options (standard, express, etc.) and any applicable fees are shown at checkout before you pay. Delivery is made to the address you provide; please ensure it is complete and reachable by courier.

4. Estimated delivery time

After dispatch, estimated transit time is generally 3–10 business days for most pin codes in India, depending on distance and service level. Remote or difficult-to-reach areas may take longer. These are estimates only—not guaranteed delivery dates unless we explicitly offer a guaranteed service and state the terms.

5. Order tracking

When your order ships, we send a confirmation with tracking information where the carrier supports it. You can also check status in your account (if available). Tracking may take 24–48 hours to update after handover to the courier.

6. Cash on delivery (COD)

If COD is offered for your order, payment is collected at delivery. Please keep the exact or agreed amount ready. Repeated COD refusals may lead to restrictions on future COD eligibility. COD availability may vary by product value, location, or our risk policies.

7. Failed or delayed delivery

If you are unavailable, the courier may attempt redelivery or ask you to collect from a hub. Uncollected shipments may be returned to us; additional shipping fees may apply for reshipment. We are not responsible for delays due to incorrect addresses, recipient unavailability, customs or regulatory holds (where applicable), or force majeure events.

8. Damaged or incorrect items

Inspect your package on delivery when possible. If the outer packaging is severely damaged, note it with the delivery person if their process allows. For missing items, wrong products, or manufacturing defects, contact us within the timeframe stated on our Returns / Support page with your order number and photos where helpful. We will work with you on replacement, refund, or store credit as per our policy and applicable law.

9. Lost shipments

If tracking shows no movement for an extended period or indicates loss, contact us. We will investigate with the carrier. If the shipment is confirmed lost, we will offer a refund or reshipment according to our policy and stock availability.

10. Shipping charges

Shipping fees (if any) are displayed at checkout. Free shipping promotions apply only when explicitly stated and may exclude certain products or regions. Taxes and duties within India are handled as shown on your invoice unless law requires otherwise.

Returns: Shipping and any separate COD (cash on delivery) handling fee are not refundable when a return is approved — refunds cover the eligible product value only, consistent with our Terms of Service.

11. Split shipments

Large or multi-item orders may ship in more than one package. You may receive separate tracking updates. You are not charged extra for split shipments beyond what was shown at checkout.

12. Changes to this policy

We may update this Shipping Policy from time to time. The “Last updated” date reflects the latest revision. Continued ordering after updates means you accept the revised policy for new orders.

13. Contact

For shipping questions, address changes before dispatch, or delivery issues, email support@thehouseofrani.com. Include your order number so we can help quickly.