Question 1

How do I choose the right outfit online?

Accepted Answer

Use filters on the shop page for category, fabric, price, and rating. Check product details, images, and reviews before placing your order.

Question 2

Do you offer bridal and occasion collections?

Accepted Answer

Yes. We curate premium sarees, salwar suits, and corsets - including bridal-ready and festive options for weddings and celebrations.

Question 3

What is The Rani Premium Edit?

Accepted Answer

The Rani Premium Edit is our curated collection of hand painted sarees, pure silk sarees, Banarasi and Madhubani pieces, and couple hand painted sets - available at /premium.

Question 4

What are your shipping timelines?

Accepted Answer

Most orders are processed in 1-3 business days and delivered in about 3-10 business days, depending on location.

Question 5

Do you provide free shipping?

Accepted Answer

Free shipping eligibility is shown on the site and checkout based on current policy and order value.

Question 6

How can I track my order?

Accepted Answer

Once shipped, tracking details are shared and you can also check order status from your account dashboard.

Question 7

What if my item is damaged or incorrect?

Accepted Answer

Contact support with order details and clear photos. We will review and assist with replacement or resolution as per policy.

Question 8

Can I cancel or return an order?

Accepted Answer

You can cancel before dispatch from your account. Delivered orders may be returned within 5 days if unused and with tags. See our Returns page for full rules.

Question 9

Are shipping and COD fees refunded if I return an item?

Accepted Answer

No. Shipping charges (when applicable) and any COD handling fee are not refunded on approved returns. Refunds apply to the product-value portion of your order as explained at checkout and in our Terms.

Shopping FAQ - Orders, Shipping & Returns

Common questions

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