Common questions
How do I choose the right outfit online?
Use filters on the shop page for category, fabric, price, and rating. Check product details, images, and reviews before placing your order.
Do you offer bridal and occasion collections?
Yes. We curate premium sarees, salwar suits, and corsets — including bridal-ready and festive options for weddings and celebrations.
Can I place a custom gifting request?
Yes. Visit the gifting section for handmade gifts, corporate gifting, and hampers. For customizable products, a quote/request flow is used before finalization.
What are your shipping timelines?
Most orders are processed in 1-3 business days and delivered in about 3-10 business days, depending on location.
Do you provide free shipping?
Free shipping eligibility is shown on the site and checkout based on current policy and order value.
How can I track my order?
Once shipped, tracking details are shared and you can also check order status from your account dashboard.
What if my item is damaged or incorrect?
Contact support with order details and clear photos. We will review and assist with replacement or resolution as per policy.
Can I cancel or return an order?
You can cancel before dispatch from your account. Delivered orders may be returned within 5 days if unused and with tags. See our Returns page for full rules.
Are shipping and COD fees refunded if I return an item?
No. Shipping charges (when applicable) and any COD handling fee are not refunded on approved returns. Refunds apply to the product-value portion of your order as explained at checkout and in our Terms.
Need more help?
Explore policy pages for detailed information: About us · Shipping Policy · Terms of Service · Privacy Policy · Returns · Gifting · Journal & styling tips