1. Who we are
The House of Rani (“we”, “us”, “our”) runs this online store and related customer services. For privacy questions or requests, use the contact details in Section 10 (Contact) below.
2. Scope
This Privacy Policy applies to information collected through our website, checkout, account area, customer support, and marketing you receive from us. Third-party sites we link to have their own policies; those apply once you leave our site.
3. Information we collect
Depending on how you use our services, we may collect the following:
- Account and identity: name, email, phone number, and account credentials (passwords are stored using secure hashing; we do not keep plain-text passwords).
- Orders and delivery: shipping and billing addresses, order contents, and payment method type. Card or UPI details are handled by our payment partners where applicable.
- Communications: messages you send to support, feedback, and marketing preferences.
- Technical and usage: IP address, device and browser type, approximate location, pages viewed, referring URLs, and cookies or similar technologies (see Section 5).
4. How we use your information
We use personal data to:
- Process, fulfil, and deliver your orders
- Run accounts, authentication, and security
- Handle support, returns, and disputes
- Take payments, prevent fraud, and meet legal obligations
- Improve our site, products, and experience
- Send transactional messages (confirmations, shipping updates) and, where permitted, marketing (you can opt out of promotional email where the law allows)
We rely on lawful bases such as contract, legitimate interests, consent where required, and legal obligation.
5. Cookies and similar technologies
We use cookies and related technologies to run the site (cart, session, security), remember preferences, and understand traffic and performance. You can control cookies in your browser; turning off essential cookies may affect checkout or login.
6. Sharing and disclosure
We may share information with:
- Service providers for hosting, analytics, email, payments, shipping, and support—only as needed and under appropriate safeguards.
- Legal and safety: when required by law or to protect rights, safety, and security.
- Business transfers: in a merger, acquisition, or sale of assets, subject to continued protection of your information.
We do not sell your personal information in the sense of selling marketing lists to unknown third parties.
7. Data retention
We keep data only as long as needed for the purposes above, including legal, tax, and accounting rules. Order records may be kept for periods required under Indian law.
8. Security
We use appropriate technical and organisational measures to protect personal data. No online transmission is completely risk-free; please use strong passwords and keep your devices secure.
9. Your rights
Under applicable law (including the Digital Personal Data Protection Act, 2023, where it applies to you), you may have rights to access, correct, erase, restrict, or object to processing, and to withdraw consent where processing is consent-based. To exercise these rights, contact us using Section 10. You may also complain to the Data Protection Board of India or another competent authority where the law allows.
10. Contact
For privacy-related questions or requests (including access, correction, or deletion), email us at support@thehouseofrani.com. Please include your name, the email associated with your account, and a clear description of your request. If your message concerns an order, add your order number so we can help faster.
11. Children
Our services are not aimed at children under 18. We do not knowingly collect personal information from children. If you believe we have, contact us and we will take steps to delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. For important changes, we may also email you or show a notice on the site where appropriate.
